We ship to the provinces of Canada via Loomis Express or Canada Post (small packages only), which offer fast and efficient service to your door. Loomis Express requires a signature for delivery and cannot deliver to a P.O. Box.
Please note that we do not ship to the Canadian territories: Northwest Territories, Yukon and Nunavut. Also, due to logistical difficulties in making deliveries to some remote areas, we reserve the right to cancel your order.>
Please allow 1-2 business days for processing and shipping your order, and allow an additional 2-3 business days for delivery in Ontario and Quebec, or 4-10 days for other provinces for products in stock at our warehouse or in our stores.
Please allow 2-4 weeks for special order products.
During vacations or promotional periods, delivery times may be affected, resulting in delays in shipments. This is due to the application of vacation schedules and the significant increase in order volume. Orders placed on the day of or the day before a holiday should expect an additional few business days of delivery time. Please be assured that we will do our best to get your order to you as soon as possible.
Once an order has been sent to our warehouse, we are unable to add/delete/change items in an existing order. If you have any doubts or have made a mistake in your order, please email us within 24 hours with your order number for reference.
There are several reasons that may prevent us from shipping your order:
- The product(s) you ordered are out of stock.
- You live in a remote area and we can't deliver to you.
- You have indicated a P.O. Box as your delivery address. Unfortunately, we are not able to deliver to P.O. boxes.
- A payment problem may have occurred when you placed the order.
We always strive to deliver your order within our standard time frame, but unexpected factors can sometimes cause delays in your delivery.
Here are some reasons why your delivery might be late:
- Your order was shipped during our sales and promotions season.
- You have ordered more than one product.
- Your order was placed on a Quebec or Canadian holiday. Our main warehouse is located in Quebec and it is there that we prepare the orders.
- There were unforeseen circumstances beyond our control.
If you live in an apartment building and to enter the lobby it is necessary to have an access code (buzzer code), please indicate this in the notes of your order. Your order may not be delivered if the delivery person does not have the lobby code.
Furthermore, please note that the delivery people from Loomis Express and Canada Post do not have professional cell phones and do not call before a delivery.
No returns or refunds on purchases after 15 days from the date of pick-up. For all returns, proof of purchase is required and merchandise must be unused, uninstalled and returned in its original condition and packaging.
- Merchandise must be returned within 15 days of your in-store purchase or receipt of your order.
- The goods must be in their original condition.
- PROMOTIONAL and FINAL SALE items cannot be returned.
- Shipping costs incurred at checkout are not refundable.
- The customer is responsible for all return shipping costs.
- 25% of the purchase price will be withheld from the refund for any opened box and/or damaged goods, and for refurbishing the product.
- Special order products are not eligible for return.
We do not offer exchanges. Please request a return for the unwanted item and place a new order for the product you want. This way, the product will be available and reach you faster.
We do not accept returns for special order products, such as Adama Alma vinyl mats.
To be eligible for a refund, the product(s) must have been purchased directly from our website or in stores. You can return most purchases within 15 days of purchase or the date of receipt.
Please contact our customer service via email to request a return. Include your order number in your email.
No, all promotional and sale items are final sales and are not subject to price adjustment, return, credit or exchange.
As soon as we receive the returned product in stores or at the warehouse, you will receive an email confirming that we have received your return. Your refund will generally be processed within 14 days of that date.
Refunds are processed using the same method and currency as originally used for payment. Depending on the time of year (vacation delays or closures) and your banking institution, the refund time may be longer.
No, we do not refund shipping costs when you return part or all of your order.
Please note that we do not offer price adjustments if a product you purchased is now advertised with a discount. A discounted product is considered a final sale product that is not eligible for return, credit or exchange.
We apply the guarantees of the suppliers. Generally speaking, products are guaranteed against manufacturing defects. Warranties do not cover damage caused by misuse, improper use or normal wear and tear, so please follow the instructions for maintenance, assembly and use.
To qualify for the suppliers warranty, you must follow the specific care instructions listed on the website or in the instructions included with the products of your purchases.
To qualify for the suppliers warranty, you must follow the assembly (if applicable) and use instructions listed on the website or included with the products of your purchases.
Each supplier has its own warranty. Please contact our customer service (by providing your order number) to find out more.
In general, warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impact, accidents or water.
Warranties do not apply to products that have been improperly stored, assembled or installed, used improperly, abused, misused, altered or cleaned with improper methods or cleaning products.
Warranties do not cover consequential or incidental damages.
Nüspace Mobilier will examine the product and decide, at its sole discretion with the supplier, whether it is covered by this warranty. If deemed covered, Nüspace, through its own service operations, will forward replacement parts or then, at its sole discretion, repair the defective product or replace it with the same or comparable product.
The suppliers warranty is for the benefit of the original purchaser of the product. All warranties on products sold in Canada are not transferable beyond the original purchaser.
All warranty claims must be made at the place of purchase, or if purchased on nuspace.ca, by sending an email to Customer Service. Proof of purchase (sales receipt or email receipt with transaction date) is essential for any warranty claim.
Klarna is a global payments provider that works with retailers to provide customers with the smoothest online shopping experience possible by offering unique payment options and a superior customer experience. Klarna has 2,500 employees worldwide and is leading the way in alternative payments by serving 80 million consumers and 200,000 merchants.
Choose 4 interest-free installments to split your purchase into equal payments, taken automatically every two weeks from the time your order is confirmed (usually the shipping date). No invoice is sent - you can just sit back, relax and enjoy your purchase.
There are no upfront fees or interest when you pay in installments through Klarna.
When you choose to pay later in 4 interest-free installments, Klarna may run a credit check on you. This type of check will not affect your credit score.
Feel free to email us if you have any questions.