Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

In order to be returned, your item must be in the same condition as when you received it, unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To make a return, please contact us at info@nuspace.ca. Please note that returns must be sent to the following address: 5780 rue Paré, Ville Mont-Royal (QC) H4P 2M2. Please note that return shipping costs are at the customer's expense. If the return is made with our carrier, the return costs will be deducted from your refund.

If you have any questions about the return, please contact us at info@nuspace.ca.

Exceptions / non-returnable items
Some items cannot be returned, particularly custom-made products (such as special orders or personalized items). We also do not accept returns on hazardous products. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
We do not offer exchanges. Please request a return for the unwanted item and place a new order for the product you want. This way, the product will be available and reach you faster.

Refunds
As soon as we receive the returned product in stores or at the warehouse, you will receive an email confirming that we have received your return. Your refund will generally be processed within 14 days of that date. Refunds are processed using the same method and currency as originally used for payment. Depending on the time of year (vacation delays or closures) and your banking institution, the refund time may be longer.